Returns & Exchanges

Returns & Exchanges


 Return and Exchange of merchandise due to product defect Applicable to merchandise sent by parcel.).

a If the package was received satisfactorily but the merchandise is defective, you must send your claim to our company within a period of no more than seven days after receiving the package.e).
b If the company accepts the damage reported in the first instance, the new merchandise will be sent again..
c If you do not accept your claim, it will ask you to return the package in order to verify the damage. 
d The cost of sending the return generated will be paid by the customer. 
e Once the company receives the returned package and can effectively verify that there was a failure on its part, it will reimburse the cost of the return shipment and will send the merchandise again. 
f If the company upon receiving the package considers that the reported damage does not justify the return, it will notify the customer that their return was not accepted. If the customer wants the merchandise to be sent back to him, he will have to cover the shipping costs that are generated..




a It is necessary to prove the purchase with the order number and identification of the buyer to make an exchange or return..
b To make an exchange or return, you have a period of 15 calendar days 
after the purchase is made. After 15 days have passed, I DO NOT know
make no change or refund.
c Changes or returns are subject to validation of the status of the 
product and purchase conditions.
d NO exchanges or returns are accepted if the product shows signs of 
have been used, as well as if it is dirty or mistreated.
e The amount paid for the merchandise will be returned in the same way as 
you have made your purchase, and in the same currency denomination.
f For changes or returns due to manufacturing defects..
If the product has a manufacturing defect, you must notify the
soon as possible. You must deliver the defective product with its labels
(without being detached and in the original packaging..
h Adhesives or liquid materials will be subject to investigation for 
really check that there is a defect in its operation and only
You have 10 days to file this report, after your purchase.
i Products that have NO exchange or return. For safety and hygiene reasons Alibrows does not accept the return of these products: Disposable material brushes, patches, microbrush, etc. and

Cancellation of orders

a A notice to cancel a purchase order can be sent, as long as you have not yet received your order confirmation. 
b Once the company has sent the order confirmation, no cancellation will be accepted nor will any payment be refunded. 
c In the event that the order cancellation is accepted but a deposit has already been made to pay for the order, the corresponding credit note will be generated..

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